Terms of service

These Terms of Service govern your access to and use of velvetcaviarx.shop, including purchases made through our Shopify online store.

By accessing our website or placing an order, you agree to these Terms of Service together with our Privacy Policy, Return and Refund Policy, and Shipping Policy.

1. Online Store Terms

You may use our website only for lawful purposes.

You must not use the store, products, content, or services to engage in unlawful, fraudulent, abusive, misleading, or unauthorised activity.

You must not attempt to interfere with website security, introduce malicious code, access restricted systems, scrape the website unlawfully, or disrupt store functionality.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, images, measurements, sizes, colours, and other information.

However, colours may appear differently depending on lighting, photography, screen configuration, and device display.

Sizing may vary between garment styles and designs. Customers should review available sizing information before ordering.

Nothing in this section limits rights relating to goods that do not correspond with their description or otherwise fail applicable consumer guarantees.

3. Prices

Prices displayed on the website are the prices applicable at the time shown, subject to correction of genuine errors and lawful changes before an order is accepted.

We may change product prices, promotions, or discounts from time to time.

A price change does not normally affect an order that has already been accepted unless required by law or necessary to correct an obvious error in circumstances where cancellation is legally permitted.

4. Orders

Submitting an order constitutes an offer to purchase the selected products.

We reserve the right, where permitted by law, to reject or cancel an order for legitimate reasons including:

• product unavailability;
• payment failure;
• suspected fraud;
• incorrect product or pricing information;
• delivery restrictions;
• duplicate orders; or
• circumstances making fulfilment impossible or unlawful.

If we cancel an order after receiving payment and no goods are supplied, the applicable amount will be refunded.

5. Accuracy of Customer Information

Customers must provide accurate billing, contact, and delivery information.

We are not responsible for delivery difficulties caused by inaccurate information supplied by the customer to the extent permitted by law.

If you discover an error in your order information, contact us promptly at info@velvetcaviarx.shop.

6. Payment

Orders must be paid through payment methods made available at checkout.

Transactions may be processed by third-party payment providers and may be subject to additional security verification.

We reserve the right to withhold fulfilment until payment has been successfully authorised.

7. Shipping

We provide free standard shipping on all orders.

The estimated delivery timeframe is 15–20 days.

Delivery dates are estimates rather than guarantees unless expressly stated otherwise. Circumstances outside our reasonable control may affect delivery.

Please refer to our Shipping Policy for further information.

8. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy and applicable law.

Nothing in these Terms is intended to exclude or restrict consumer guarantees that cannot lawfully be excluded.

Under Australian Consumer Law, businesses selling goods to consumers must comply with applicable consumer guarantees and provide remedies when those guarantees are not met.

9. Change of Mind

Our voluntary change-of-mind return arrangements are described in our Return and Refund Policy.

Australian Consumer Law does not generally create an automatic entitlement to a refund merely because a customer changes their mind, provided the product otherwise complies with applicable consumer guarantees.

10. Promotions and Discount Codes

Promotional offers may be subject to additional conditions stated with the relevant promotion.

Unless stated otherwise:

• discount codes have no cash value;
• discounts cannot be retrospectively added after completion of an order;
• promotional codes may be limited to one use or one code per order;
• promotions may exclude certain products; and
• promotions may end at the stated expiry time.

Nothing in promotional conditions limits statutory consumer rights.

11. Intellectual Property

Unless otherwise stated, content made available through our store, including website text, graphics, layout, and store-created material, is protected by applicable intellectual property laws.

You may access website content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, sell, or commercially exploit protected store content without permission or another lawful basis.

12. Third-Party Services

Our store may use or provide links to third-party services.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for independent third-party websites or services except to the extent liability cannot lawfully be excluded.

13. Reviews and User Content

If you submit a product review, comment, image, or other content, you must ensure that the content is lawful and does not infringe another person's rights.

We may moderate or remove content that is fraudulent, abusive, unlawful, misleading, offensive, infringing, spam, or unrelated to the relevant product or service.

14. Prohibited Conduct

You must not:

• use our store for unlawful activity;
• make fraudulent purchases;
• interfere with website security;
• transmit malware;
• impersonate another person;
• provide deliberately false information;
• infringe intellectual property rights; or
• attempt unauthorised access to website systems or customer information.

15. Limitation of Liability

To the maximum extent permitted by law, we exclude liability that may lawfully be excluded.

However, nothing in these Terms excludes, restricts, or modifies any guarantee, condition, warranty, right, or remedy imposed by applicable law that cannot legally be excluded.

Where liability cannot be excluded, it will be determined in accordance with applicable law.

16. Indemnity

To the extent permitted by law, you agree to be responsible for reasonably foreseeable loss caused by your unlawful use of our website or material breach of these Terms.

This section does not impose liability where doing so would be prohibited by applicable consumer law.

17. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our business, website, services, or legal obligations.

Changes will apply from the date the revised Terms are published, except where applicable law requires otherwise.

18. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

19. Governing Law

These Terms are governed by applicable Australian law to the extent that Australian law applies to transactions with Australian consumers.

Nothing in this clause deprives a consumer of protections that cannot lawfully be excluded.

20. Contact

Questions regarding these Terms of Service may be sent to:

Business Name: velvetcaviarx.shop
Email: info@velvetcaviarx.shop

Last Updated: 15 August 2026