Privacy policy

This Privacy Policy explains how velvetcaviarx.shop collects, uses, stores, manages, and discloses personal information when you visit our Shopify store, communicate with us, create or use available account functions, or make a purchase.

Where the Privacy Act 1988 and Australian Privacy Principles apply to our activities, we intend to handle personal information consistently with those requirements. The Australian Privacy Principles address matters including collection, use, disclosure, security, access, correction, and cross-border disclosure of personal information.

Personal Information We Collect

Depending on how you use our store, we may collect information including:

• your name;
• billing and delivery address;
• email address;
• telephone number;
• order and transaction details;
• products purchased or viewed;
• account information;
• customer service communications;
• return and refund information;
• device and browser information;
• IP address;
• website interaction information;
• cookie and similar technology information; and
• marketing preferences.

Payment information may be processed by Shopify or applicable third-party payment providers. We do not necessarily receive or retain complete payment card credentials.

How We Collect Personal Information

We may collect personal information directly from you when you:

• place an order;
• enter information during checkout;
• communicate with customer support;
• request a return or refund;
• subscribe to marketing communications;
• create or use an account;
• participate in promotions; or
• otherwise interact with our website.

Information may also be collected automatically through cookies and similar technologies or received from service providers involved in operating our store.

Why We Use Personal Information

We may use personal information to:

• process and fulfil orders;
• arrange delivery;
• process payments;
• communicate order information;
• provide customer support;
• process returns, exchanges, and refunds;
• detect and prevent fraud or abuse;
• maintain website security;
• improve website functionality;
• understand how customers use our store;
• personalise the shopping experience where appropriate;
• send marketing communications where permitted;
• comply with legal obligations; and
• establish, exercise, or defend legal rights.

Shopify and Service Providers

Our online store is hosted using Shopify.

In operating our business, personal information may also be handled by third-party organisations providing services such as:

• payment processing;
• website hosting and infrastructure;
• order fulfilment;
• shipping and logistics;
• analytics;
• information technology;
• fraud prevention;
• customer support;
• advertising and marketing; and
• professional services.

We disclose only information reasonably necessary for relevant business purposes or as otherwise permitted or required by law.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies to operate website functions, remember preferences, maintain shopping carts, understand website performance, measure customer interactions, and support marketing activities.

You may be able to manage cookies through your browser or other available privacy controls. Restricting cookies may affect certain website functions.

Marketing Communications

Where permitted by applicable law, we may send promotional communications concerning products, offers, or store updates.

You may unsubscribe from marketing emails using an available unsubscribe function or by contacting us.

Even after opting out of marketing, we may continue to send non-promotional communications necessary to administer orders, transactions, customer service requests, or legal matters.

Disclosure Overseas

Shopify and some of our technology, payment, fulfilment, analytics, marketing, or other service providers may operate internationally. This may result in personal information being processed or accessible outside Australia.

Where the Australian Privacy Principles apply to a cross-border disclosure, relevant obligations may apply concerning overseas recipients. OAIC guidance requires an applicable privacy policy to address likely overseas disclosures and, where practicable, countries involved.

Because the locations of technology and service-provider infrastructure may change and may depend on the services used for a particular transaction, it may not always be practicable for us to identify every overseas location in this policy.

Information Security

We take reasonable steps appropriate to the nature of our operations to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no internet transmission, online platform, or electronic storage system can be guaranteed to be completely secure.

Customers should also protect their own account credentials, devices, and passwords.

Data Breaches

If we experience a data breach, we will assess and respond to it in accordance with applicable legal requirements.

Where the Notifiable Data Breaches scheme applies and a breach meets the legal criteria for an eligible data breach, notification obligations may arise in relation to affected individuals and the Office of the Australian Information Commissioner.

Access and Correction

Where applicable, you may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant, or misleading.

To make a request, contact:

info@velvetcaviarx.shop

We may need to verify your identity before processing certain privacy requests.

Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including completing transactions, maintaining business records, handling disputes, complying with accounting or legal obligations, preventing fraud, and protecting our legal interests.

Information may then be deleted, anonymised, or securely disposed of where appropriate.

Children

Our store is intended for customers capable of entering into legally binding online transactions or acting with the involvement of an appropriate parent or guardian.

We do not knowingly seek to collect unnecessary personal information from children.

Privacy Complaints

If you have concerns regarding how we have handled your personal information, please contact us first so that we can review and respond to your concern.

Contact:

Business Name: velvetcaviarx.shop
Email: info@velvetcaviarx.shop

Where Australian privacy legislation applies, individuals may also have rights to raise eligible privacy concerns with the Office of the Australian Information Commissioner.

Changes to This Privacy Policy

We may update this Privacy Policy when our practices, technology, services, or legal obligations change.

The latest version published on our website will apply from its stated effective date.

Last Updated: 15 August 2026